At Khatem Alsultan, we want our customers to be completely satisfied with their purchases. That’s why we offer a 14-day refund and exchange policy to give our customers the opportunity to return or exchange their purchases if they are not satisfied.
To be eligible for a refund or exchange, the item(s) must be in its original condition – unworn, unwashed, and with all tags still attached. If the item(s) do not meet these requirements, we reserve the right to refuse a refund or exchange.
Please note that we do not offer cash refunds. If you request a refund, it will be issued in the form of a bank transfer or mobile wallet transfer.
To request a refund or exchange, please contact us at with your order number and the reason for your request. Our customer service team will review your request and provide further instructions. Please note that we charge a fee depending on your zone for all refund and exchange requests to cover the cost of shipping the item(s) back to our warehouse.
The refund process takes 10 business days to complete after the item(s) have been received and reviewed at our warehouse. We appreciate your patience and understanding during this time.
We appreciate your business and strive to provide the best possible shopping experience. If you have any questions or concerns, please don’t hesitate to contact us.